What information can be redacted?

Text Redact can redact personally identifiable information (PII) including names, email addresses, phone numbers, physical addresses, social security numbers, and other sensitive personal data that could identify, contact, or locate a person.

How accurate is the AI detection?

Our AI model is highly accurate, detecting most common sensitive information types with high precision. However, we recommend reviewing the detected entities to ensure all sensitive information is properly redacted according to your needs.

Is my data stored anywhere?

No, your data is not stored. Your text is processed for redaction and immediately discarded afterward. We have a strict zero data retention policy - no logs, no copies, no storage.

Will my data be used for AI training?

Absolutely not. Text Redact uses enterprise AI with strict no-training policies. Your text is processed securely and immediately discarded after redaction - it is never used to train AI models.

Can I use this for GDPR compliance?

Yes, Text Redact is designed to help with GDPR compliance by removing personally identifiable information from documents and text before sharing or processing.

Can I use this for HIPAA compliance?

Yes, Text Redact can help anonymize healthcare records by removing patient information, making it useful for HIPAA-compliant document preparation.

How do I redact text before using ChatGPT or other AI?

Simply paste your text into Text Redact, click the Redact button, and copy the anonymized output. The redacted text reduces privacy risk by removing common PII before sharing with AI services.

Privacy Policy

Last updated: 27 December 2024

1. Introduction

Text Redact ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our text redaction service. We comply with the UK Data Protection Act 2018, the General Data Protection Regulation (GDPR), and other applicable data protection laws.

2. Data Controller

Text Redact operates as the data controller for the personal information collected through this service. For any data protection queries, please contact us at the details provided at the end of this policy.

3. Your Text Data - Our Core Promise

🔒 We do NOT store your text data

Text you submit for redaction is processed in real-time and immediately discarded
We do not log, save, or retain any of your input or output text
Your text is never used to train AI models
Processing occurs in secure, isolated environments

4. Information We Collect

4.1 Account Information (Registered Users)

Email address (for account creation and communication)
User ID (system-generated identifier)
Account creation and update timestamps

4.2 Usage Data

Credit balance and usage count (to manage your free daily credits)
Credit transaction history (purchases, usage)
Last credit reset date

4.3 Cookie Data (Anonymous Users)

Daily usage count stored in browser cookies
Last reset date for daily credit calculation
Cookie consent preferences

4.4 Optional Feedback Data

Satisfaction ratings you voluntarily provide
Feedback text and contact email (if provided)
Browser/device information for debugging purposes

4.5 Payment Information

Payment processing is handled by Paddle (our payment processor). We receive only transaction confirmations and do not store your payment card details. Please refer to Paddle's Privacy Policy for information on how they handle your payment data.

5. How We Use Your Information

To provide and maintain our text redaction service
To manage your account and credit balance
To process payments and deliver purchased credits
To respond to your enquiries and support requests
To improve our service based on aggregated usage patterns
To send important service updates (with your consent for marketing)
To detect and prevent fraud or abuse

6. Legal Basis for Processing (GDPR)

Contract: Processing necessary to provide the service you requested
Legitimate Interests: Service improvement, fraud prevention, and security
Consent: Marketing communications and optional feedback collection
Legal Obligation: Compliance with applicable laws and regulations

7. Data Sharing and Third Parties

We do not sell your personal data. We share information only with:

Infrastructure Providers: For hosting and database services (data processed within secure environments)
AI Processing: For text redaction (no data retained after processing)
Paddle: For payment processing
Legal Authorities: When required by law or to protect our rights

8. Data Retention

Text Data: Not retained - processed and immediately discarded
Account Data: Retained until account deletion or 2 years of inactivity
Transaction Records: Retained for 7 years for legal/accounting purposes
Cookies: Session cookies expire on browser close; persistent cookies up to 1 year

9. Your Rights

Under GDPR and UK data protection law, you have the right to:

Access: Request a copy of your personal data
Rectification: Correct inaccurate personal data
Erasure: Request deletion of your personal data ("right to be forgotten")
Portability: Receive your data in a machine-readable format
Restriction: Limit how we process your data
Object: Object to processing based on legitimate interests
Withdraw Consent: Where processing is based on consent

To exercise these rights, please contact us using the details below.

10. International Data Transfers

Your data may be processed in countries outside the UK/EEA. Where this occurs, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission or UK ICO.

11. Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption in transit (HTTPS), secure data storage, access controls, and regular security assessments.

12. Children's Privacy

Our service is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

14. Contact Us

For privacy-related enquiries or to exercise your data rights:

privacy@textredact.ai

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you are unhappy with how we handle your data.